STUART ROWE
REVENUE OPERATIONS + MARGIN ASSURANCE + BILLING + PAYMENTS

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CASE STUDIES

Case 1: A mature global enterprise facing intense operational expense pressure along with limited short-term resources to achieve relief and preserve competitive operating margins.

Outcome: Assessed opportunities to implement changes resulting in decreases costs of payment acceptance for multi-billion dollar enterprise business. Analyzed organization wide operations and produced cost-benefit matrix of areas of payment processing changes identified with the lowest levels of effort which offered significant cost savings. Secured more favorable pricing terms from payment partner vendors without requiring infrastructure investment or modifications through direct negotiation. Shared knowledge of best practices and trained operating teams to mitigate potential losses by accurate and timely adherence to payment brand Operating Regulations.
Key  concepts:
Industry knowledge of payment processing, contract renegotiation, risk mitigation and loss prevention.

Case 2: Cost expense function of major wireless communications company.

Outcome: Detailed auditing of network expenses revealed multiple areas of inaccuracy involving errors in charged inventory and deviance from contracted rates. A project was undertaken to implement a system of record for leased line equipment and vendor pricing. Instituted on-going processes for variance analysis and billing validation.
Key concepts: Data integrity, on-going expense assurance audits, effective dispute filing and resolution, variance analysis.

Case 3: Continuing operating losses recorded by telecommunications company in contradiction of reporting data and derived pricing models.

Outcome: Reporting inaccuracies led to grossly in accurate margin statements. Indentified through GL bookings. Resulting analysis reveals an international network operating loss of 5% (versus the average 20% month of month reporting numbers).
Key concepts: Reporting accuracy, revenue billing validation, receivables cross-reconciliation, multi-level margin analysis.

Case 4: Multiple system revenue leakage resulting in continual under-billing at reseller.

Outcome:  A highly complex combination of multiple CRM, provisioning and billing systems at a regional billing company resulted in continuing lost revenue through low pass-through of billables, order inaccuracies, and poor rates of customer retention. A comprehensive review identified critical “data-gates” which required processes of cross-reconciliation to maintain data integrity and pass-through. Methods and processes were implemented to establish continuity of billable flow and preserve “one for one” order accuracy.
Key concepts: System rationalization, margin analysis, revenue leakage.